Frequently Asked Questions
DO YOU TAKE RESERVATIONS?
DO YOU TAKE RESERVATIONS FOR PARTIES OF LESS THAN FOUR?
WHY DON’T WE TAKE RESERVATIONS OF LESS THAN FOUR ON WEEKENDS?
WHAT SIZE OF GROUP CAN I RESERVE FOR?
CAN I CANCEL A RESERVATION?
DO I HAVE TO PAY ENTERTAINMENT FEE IF I MAKE A DINNER RESERVATION?
IS THERE A DRESS CODE?
ARE JEANS ALLOWED?
DO YOU BOOK CORPORATE AND PRIVATE FUNCTIONS?
DO WE HAVE A COAT CHECK?
DO WE HAVE AN AUTOMATIC GRATUITY FOR LARGE PARTIES?
DO YOU HAVE LIVE MUSIC EVERY NIGHT?
DO WE HAVE ITEMS THAT ARE GLUTEN FREE AND CELIAC FRIENDLY?
DO YOU TAKE RESERVATIONS?
Yes. We take reservations for groups of four or larger on show nights. Typically we reach our maximum seating two to three weeks before the show so we encourage you to reserve as far in advance as possible. We require a credit card at the time of reservation in order to secure your reservation. This is due to the live performance aspect of our business and our limited space.
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DO YOU TAKE RESERVATIONS FOR PARTIES OF LESS THAN FOUR?
No. We have extremely limited space for seating and all of that space seats parties of four or larger. If we sat this area any other way we would be half empty and the energy of the show would suffer greatly. Parties of less than four wanting to enjoy our dueling piano show are encouraged to come down between 6:00 pm to 7:30 pm for our first come, first serve seating in our lounge/stage area. You will get an excellent seat for dinner and the best seat in the house for our dueling piano show.
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WHY DON’T WE TAKE RESERVATIONS OF LESS THAN FOUR ON WEEKENDS?
We do this in order to keep our seats fully occupied and in accordance with a great demand. There is a great demand for our seating and if we sat the restaurant with parties too small to fill the space, we would have a half empty room rather than a full room and this causes the live performance to suffer greatly. All of our reservation policies are the result of many years experience and the result of learning how to best operate our facility in order to serve our guest to the best of our ability.
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WHAT SIZE OF GROUP CAN I RESERVE FOR?
We can accommodate groups ranging in size from four people to three hundred people. For smaller groups please see the above information.
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CAN I CANCEL A RESERVATION?
Yes. You can cancel a reservation of less than twelve up to 48 hours in advance. If a reservation is unattended or not cancelled prior to this time frame the entertainment fee will be billed to your credit card. If your group is larger than twelve people you must cancel one week in advance.
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DO I HAVE TO PAY ENTERTAINMENT FEE IF I MAKE A DINNER RESERVATION?
Yes. Unlike other establishments that charge a “cover” charge for no apparent reason, we charge an “entertainment” fee which is how we compensate our musicians. All of our entertainers are highly accomplished professional musicians and this is how our entertainers earn their living. We charge only enough to pay their fees. Everyone pays this charge including those patrons who are dining with us and those simply coming to enjoy the show. We know you will feel that this is a great value once you see what spectacular show our entertainers put on!
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IS THERE A DRESS CODE?
Yes. The Red Piano strictly enforces a business casual dress code on nights when we have live entertainment and on nights when we provide our dueling piano show. We cater to a sophisticated crowd and we provide a sophisticated product and for these reasons our patrons demand that we keep our crowd fitting within these guidelines.
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ARE JEANS ALLOWED?
Yes. Jeans are allowed in most cases. Designer jeans and dress jeans are more than welcome when accompanied by a collared shirt. Jeans must have no rips or holes in them. Dress shoes or casual shoes are allowed as well. However we do not allow sneakers, work boots, flip flops, golf shoes, etc. We also do not allow any sort of hats, or any sort of fight branded T-Shirts. Examples of these brands are Affliction, Ed Hardy, and Tapout. T-shirts will not be allowed under any circumstances on live show nights.
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DO YOU BOOK CORPORATE AND PRIVATE FUNCTIONS?
Yes. We specialize in these events and would love to hear from you. With our tailored menus and entertainment options we have become the number one spot in the city for special events!
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DO WE HAVE A COAT CHECK?
Yes. We have a coat check that is included with your entertainment fee.
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DO WE HAVE AN AUTOMATIC GRATUITY FOR LARGE PARTIES?
Yes. All parties of twelve or more will have an automatic 18% gratuity added to their bill at the end of the evening.
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DO YOU HAVE LIVE MUSIC EVERY NIGHT?
No. We have live music Wednesday through Saturday night and every Long Weekend Sunday. We also have many special events with live entertainment which are always posted on our website.
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DO WE HAVE ITEMS THAT ARE GLUTEN FREE AND CELIAC FRIENDLY?
Yes. A large portion of our menu is Gluten free and we can accommodate most celiac needs. Please ask your server for more information when you come to the restaurant.
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